Continuous Improvement and Dedication to Excellence at Avalex
Quality control is a cornerstone of our success at Avalex Technologies. The names behind our rigorous standards tell a story of hard work and dedication. David Crosby is one of them and I’d like to introduce you to him today, our Quality Control Manager.
What’s your experience in quality control?
I have been with Avalex six months. I was previously employed with Logistic Services International for 10 years in Pensacola, Florida. My job title was Quality Supervisor, overseeing five Quality Inspectors. I was a lead mechanic for Goodrich Aero Services, and FAA A&P Aircraft Mechanic for L3 Technologies. I am a retired Navy Senior Chief, completing 23 years of service that included Full Systems Quality Assurance on aircraft, and flight crew member accumulation over 3,750 flight hours during my enlistment.
What does being a Quality Manager entail?
The most important thing to know is that continuous quality improvement reduces manufacturing costs and improves overall product quality.
As a Quality Manager, I prepare and update quality documentation, basing their processes on a recognized standard such as AS9100D – Quality Management Systems for Aerospace, FAA Part 21 and 145. Other aspects include:
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- Assessing customer requirements and ensuring that these are met
- Specifying quality requirements of raw materials with suppliers
Ensuring that manufacturing processes comply with standards at both national and international
- Supervising teams of inspectors who carry out the detailed assessment of products and their components at different stages of production
- Ensuring employees working in production are aware of quality requirements
- Working with suppliers to help formulate quality standards for the goods. This ensures that incoming components and materials will comply with the manufacturer’s quality standards, minimizes the time and cost of inspection, and contributes to the quality of the finished product. Any deviations must be detected and immediately corrected.
- Reviewing statistical data from the production lines to identify quality problems. Analyzing the data and recommend changes to production processes or quality controls to eliminate the problem. Also analyzing records of product returns to identify specific problems or trends over time.
- Developing and monitoring continuous improvement programs, aiming to reduce the number of defects and improve levels of quality.
How would you describe Avalex’s quality management?
Avalex prides itself in producing defect-free products, that meet or exceed customer expectations. Our quality management ensures that Avalex’s product or service is consistent.
By constantly monitoring our programs and monitoring Key Process Indicators (KPI), we strive to identify improvement opportunities. We also continually conduct audits of our processes and individuals to determine the level of quality compliance, awareness and process improvement. Avalex is unique in the aviation industry, as a small company that produces products that are utilized throughout the world, and by major aircraft companies. We must pursue excellence in everything we do, we have implemented the AS9100 standards and continually improve upon our processes to remain competitive and produce the highest quality product available.